Introduction
At GRAVITY, customer satisfaction is our top priority. We strive to ensure that our corporate gifts meet the highest standards of quality. However, if you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines the steps you can take.
Eligibility for Returns
- Products must be returned within 14 days of receipt.
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized products.
- Items purchased on sale or with a discount.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specified period.
- Please note that shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us for further instructions.
Shipping Returns
- To return your product, you should mail it to the address provided in your order confirmation or contact us for further assistance.
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer service team through the information provided on our website.